Privacy Policy
How we collect, protect and use your personal data
Last updated: May 2026
SDB Wallet Powered by Axis X.
Our Commitment to Privacy
At SDB Wallet, we take our customers' privacy seriously. This policy explains how we collect, use, protect and share your personal information when using our financial services.
We maintain the highest data protection standards and comply with the General Data Protection Regulation (GDPR) and applicable local laws.
Data We Collect
- Full name, date of birth, nationality
- Email address and phone number
- Residential address and residency information
- Identity documents (passport, national ID)
- Account information and balances
- Transaction and transfer history
- Card information
- Income sources and employment
- IP address, browser type and device
- Login and activity logs
- Geolocation data (with your consent)
- Cookies
Identity Verification and Face Data
Face data, including selfie images and facial verification information, may be collected during identity verification (KYC) procedures. This data is used solely for identity verification, fraud prevention, security, and compliance purposes. Face data is stored securely and is not sold or used for advertising purposes.
- The app may collect a selfie image or facial data during KYC and identity verification procedures.
- Face data is used solely for identity verification, fraud prevention, and account security.
- Face data is never sold and is never used for advertising or tracking purposes.
- Face data is stored securely and encrypted within an ISO 27001-certified environment.
- Face data may be retained as required by financial compliance and anti-money-laundering regulations.
- Access to face data is limited to authorised verification and compliance teams on a strict need-to-know basis.
How We Use Your Data
Managing your account and processing transactions
Compliance with KYC and AML requirements
Fraud detection and prevention of suspicious activities
Developing and enhancing our services and user experience
Sending important notifications about your account
Responding to regulatory and legal requests
Data Sharing
We may share your data only in the following cases:
- Service Providers: Payment processors and trusted technology partners
- Regulators: Central authority and relevant supervisory authorities
- Legal Requirements: Court orders and binding legal requests
- Fraud Prevention: With financial crime prevention institutions
Data Protection
Your Rights
Request a copy of your stored data
Update or correct inaccurate data
Request deletion of your data (subject to legal requirements)
Receive your data in a machine-readable format
Refuse use of your data for marketing purposes
Cookies
Necessary for site operation (login, security)
Remember your preferences (language, timezone)
Understand usage to improve the service
Data Retention
We retain your data as long as your account is active, and for a minimum of 5 years after account closure in accordance with anti-money laundering regulatory requirements.
Changes
We reserve the right to amend this policy. You will be notified of any material changes via email or in-app notification at least 30 days before they take effect.